After-hours WhatsApp agents for clinics.
000ARCX builds after-hours WhatsApp agents for clinics. They answer questions about your treatments, take a preferred time, and hold it for your receptionist to confirm in the morning — so the enquiries that arrive at 10pm are still there at 9am.
01 — The thread
A real enquiry shape, replayed as you scroll. The agent never books — it holds the time and hands it to your team with the whole conversation attached.
Captured
Outcome
In conversation…
Nothing is booked without a human.
02 — The system
An away message tells people you're closed. An ARCX agent holds a real conversation about your treatments, captures a time that suits them, and leaves your receptionist a short list to confirm instead of a night's worth of unread chats.
From the last patient out the door to the first one in the morning, every WhatsApp message gets a real answer in seconds — evenings, weekends, public holidays.
Trained on your treatments, your providers, your policies. It answers the questions patients really open with — what's involved, how long it takes, whether you do it at all.
It asks what suits them, holds that slot, and hands it to reception with the whole thread attached. Your team confirms in the morning — the final call stays human.
Your tone, your greetings, your way of putting things. Comfortable in English, Mandarin and Malay, including the mix people actually type in.
Clinical advice, complaints and anything that sounds urgent get flagged and escalated rather than answered. It is explicit that it isn't a clinician.
You open to a digest instead of forty unread messages: who wrote in, what they wanted, which times are held, and what still needs a person.
03 — Add-ons
The core agent holds times and hands them over. When you want that handoff to land somewhere better than a WhatsApp message to reception, these plug into the same conversation.
Every held time lands in your clinic calendar as a tentative event the moment the patient picks it — provider, service and the full thread in the description. Your receptionist confirms it in the morning and it turns solid. Nothing is written as confirmed without a person.
A dashboard built around how your clinic actually runs: every held time in one queue, one tap to confirm or reschedule, patient history beside the thread, and a record of which enquiries turned into appointments. Built to your workflow, not a template.
Need it to talk to something else?
Practice management systems, existing CRMs, reminder flows — if it has an API, tell us what you use and we'll tell you honestly whether it's worth wiring up.
04 — The proof
Clinics live
Dental, physio, aesthetics, GP and allied health.
Covered nightly
From 6pm close to 9am open — plus the whole weekend.
Extra headcount
No evening rota, no overtime, no answering service.
Morning list
One digest of held times, instead of a night of unread chats.
“We used to open to forty unread messages. Now we open to a list of times people already picked.
What changes in week one
05 — The rollout
We go through a month of real after-hours WhatsApp history — what people ask, what goes unanswered overnight, and how many of those threads went quiet. You keep the findings either way.
Your treatments, providers, policies and tone become the agent's brief. We connect your WhatsApp Business number and rehearse it against your most awkward real threads.
It starts where the risk is lowest — outside opening hours only, holding times rather than booking them. Reception reviews every thread each morning and we tune from there.
Once you trust it, layer on Google Calendar sync or a custom booking CRM so held times land straight in your workflow, with monthly reporting on enquiries and conversions.
06 — Start
Direct
Typical reply — same working day.
Audit — free, no commitment, yours to keep.
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