Replies the moment you close
From the last patient out the door to the first one in, every WhatsApp message gets a real answer in seconds. Evenings, weekends, public holidays.
- After-hours
- Weekends
- Seconds to reply
Live in 20 clinics · Singapore
Your WhatsApp never sleeps.
ARCX MARKETING builds after-hours WhatsApp agents for specialist and dental clinics. They answer patients at 10pm, take down what they need, and hand a qualified enquiry to your reception by 9am.
6pm–9amplus weekends
Secondsto reply
EN · 中文 · BMlanguages
Made for specialist and dental clinics
- Dental
- Cardiology
- Orthopaedics
- Dermatology
- ENT
- Ophthalmology
- Gastroenterology
- Paediatrics
- O&G
- Urology
- Aesthetics
- Physiotherapy
The thread
Messaged at 21:47.
Answered at 21:47.
Real enquiry shapes, replayed. The agent never books. It captures what the patient needs and hands it to your team with the whole conversation attached.
Your dental cliniconline · after hours
EN · 中文 · BMHow it works
Not an auto-reply.
A night shift.
An away message tells patients you're closed. An ARCX MARKETING agent holds a real conversation about your treatments, takes down everything reception needs, and leaves your team a short list to confirm in the morning.
Knows your clinic
Trained on your treatments, your doctors and your policies, so it answers the questions patients actually open with: what's involved, how long it takes, whether you do it at all.
- Your services
- Your doctors
- Your policies
Takes the intake, not the booking
It asks what your receptionist would: name, reason for visit, referral, insurance or panel, and the time they'd prefer. Then it hands over a qualified lead with the whole thread attached.
- Qualified leads
- Preferred time
- Human confirms
Writes like your clinic
Your tone, your greetings, your way of putting things. Comfortable in English, Mandarin and Malay, and the mix in between.
- Custom persona
- Multilingual
- On-brand
Knows when to stop
Clinical questions, complaints and anything that sounds urgent are flagged and escalated rather than answered. Emergencies are told to call 995.
- Escalation
- 995 routing
- No clinical advice
Leaves you a morning list
Open to a short digest instead of forty unread chats: who wrote in, what they wanted, when they'd like to come in, and what needs a person.
- Daily digest
- Full threads
- Action list
Patient privacy
Your patients' data stays yours.
Clinics are careful about who sees patient conversations. So are we. The agent runs on your infrastructure, and your clinic stays the data controller.
995The agent is not an emergency service. Anything urgent is told to call 995 or go to the nearest Emergency Department, and flagged to your staff.
- Runs on your own accountsYour WhatsApp Business account, your hosting, your database. You own it all; we own the software.
- We never read your patients' messagesOur router passes each message straight to your clinic's system in transit. Nothing is stored or logged on our side.
- Automatic retentionConversations are purged after a period you set, 90 days by default. No medical records, diagnoses or test results are requested.
- Built for PDPAPatients can request access, correction or deletion. Data is never sold, and never used for advertising or model training.
Add-ons
Bolt on the booking half.
The core agent captures enquiries and hands them over. When you want that handoff to land somewhere better than a WhatsApp message to reception, these plug into the same conversation.
Google Calendar sync
Every request lands in your clinic calendar as a tentative entry, with the doctor, service and full thread in the description. Reception confirms it and it turns solid.
- Requests appear as tentative entries
- Per-doctor calendars
- Nothing marked confirmed without a person
Custom booking dashboard
Built around how your clinic runs: every request in one queue, one tap to confirm or reschedule, patient history beside the thread, and a record of which enquiries became appointments.
- Request queue with one-tap confirm
- History beside every thread
- Enquiry-to-appointment reporting
Using a clinic management system? If it has an API, tell us what you use and we'll tell you honestly whether it's worth wiring up.Ask about integrations
The proof
Patients enquire at 10pm.
You answer at 10pm.
20Clinics live
Specialist, dental and allied health.
15hCovered nightly
6pm close to 9am open, plus weekends.
0Extra headcount
No evening rota, no answering service.
1Morning list
Instead of a night of unread chats.
“We used to open to forty unread messages. Now we open to a list of patients who already told us what they need.”
What changes in week one
- Evening and weekend enquiries get an answer the same minute
- Reception starts the day with qualified leads, not a backlog
- Every thread is searchable, with what the patient actually asked for
The rollout
Live in about a week.
Without touching your day.
- Day 1–3
We read your messages
We go through a month of real after-hours WhatsApp history: what people ask, what goes unanswered overnight, and how many threads went quiet. You keep the findings either way.
Free enquiry audit - Week 1
We build your agent
Your treatments, doctors, policies and tone become the agent's brief. We rehearse it against your most awkward real threads before it ever talks to a patient.
About a week - Install day
We set it up on site
We come in and connect it to the WhatsApp number your patients already use, in about two hours, without touching your day.
~2 hours on site - Ongoing
We keep it sharp
Reception reviews threads each morning and we tune from there. If anything breaks, we're at your clinic the next working day.
Next-day on-site support
Questions clinics ask
Straight answers.
Does it book appointments?
No, and that's deliberate. It answers questions, takes the patient's name, reason for visit, payment details and preferred time, then hands everything to your reception to confirm. Nothing is booked without a person.
Will it give medical advice?
No. It is explicit that it's an automated assistant. Clinical questions and complaints are flagged for your team, and anything that sounds like an emergency is told to call 995 or go to the nearest Emergency Department.
Do we keep our existing WhatsApp number?
Yes. The agent runs alongside the WhatsApp Business app on the number your patients already have, so your staff can keep using it during the day.
Where is patient data stored?
In your clinic's own database, under your own accounts. Conversations are purged automatically after a retention period you set (90 days by default). We don't sell data or use it for advertising or model training.
Which languages does it handle?
English, Mandarin and Malay, including the mix people actually type in.
How long does it take to go live?
About a week to build your agent, then around two hours on site to install it.
What happens if something breaks?
We come to your clinic the next working day and fix it in person.
Can we see it working first?
Yes. Message our demo line on WhatsApp at 9112 1204 and talk to the agent yourself, any time of day.
Start
See what your closed hours are costing you.
Send us a month of after-hours WhatsApp history, or just tell us roughly how many messages land overnight. We'll come back with what those threads are worth, and whether an agent is actually the right fix for you.
Try our demo.
Right now, on your phone.
Message our demo line and talk to the agent yourself. Ask it about treatments, give it a preferred time, try to trip it up.
WhatsApp demo line9112 1204
Open WhatsApp
On a computer? Scan with your phone camera to open the demo in WhatsApp.
Talk to us8129 3753
Emailryanchamruiyang@gmail.com
AddressARCX MARKETING
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051Open in Google Maps
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051Open in Google Maps