Terms of Service
These terms cover the automated WhatsApp agent service that ARCX MARKETING builds and maintains for client businesses.
What the service is
ARCX MARKETING builds and maintains software that answers WhatsApp enquiries on behalf of a client business, typically outside the hours when their staff are available. The software runs on infrastructure belonging to the client, using the client’s own WhatsApp Business Account and phone number.
ARCX MARKETING is a software provider. We are not a healthcare provider, and the service is not a member of any clinical team.
Not medical advice
The agent does not give medical advice, diagnose conditions, or assess whether a treatment is suitable for anyone. It answers practical questions about opening hours, location, services, and what to expect at an appointment. Anything clinical or urgent is passed to the client’s staff.
Not for emergencies
Messages are not monitored in real time. In a medical emergency, call 995 or go to the nearest Emergency Department. Do not wait for a reply.
Appointments
The agent records appointment requests and the patient’s preferred time. It does not confirm a slot. A member of the client’s staff reviews every request and confirms the appointment separately.
Accuracy
Replies are generated automatically and may occasionally be incomplete or out of date. The client’s own staff are the authoritative source for opening hours, fees, and availability.
Client responsibilities
Clients are responsible for the accuracy of the information the agent is configured to give out, for maintaining their own accounts with Meta, OpenAI and their hosting provider, and for reviewing and confirming the appointment requests the agent records.
Where the service runs alongside the WhatsApp Business app on the client’s existing number, the client must keep that app in active use as required by Meta, or the connection will be suspended by Meta and the agent will stop replying.
Ownership
The client owns their WhatsApp Business Account, their phone number, their hosting account, their API keys, and all patient data held on their systems. ARCX MARKETING retains ownership of the underlying software.
Availability
We aim to keep the service running continuously but do not guarantee uninterrupted availability. The service depends on Meta, OpenAI and hosting providers we do not control.
Acceptable use
The service must not be used to send unlawful, abusive, misleading, or unsolicited marketing messages, or in any way that breaches Meta’s WhatsApp Business Messaging Policy. We may suspend the service where it is misused.
Governing law
These terms are governed by the laws of Singapore.
Contact
ARCX MARKETING60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051
ryanchamruiyang@gmail.com
+65 8129 3753